Alternative Resolution of Disputes
(Article 18 of Law 144/2015 of 08.09)
Under article 18 of Law no. 144/2015, of 8 September, in the case of a dispute, according to his/her area of residence, the consumer may appeal to the EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM available at: http://ec.europa.eu/consumers/odr, or alternatively to the national consumer alternative dispute resolution entities, available at: http://www.consumidor.pt/.
This company is not bound by adhesion or legal imposition resulting from arbitration necessary to any alternative dispute resolution entity.