Alternative Resolution of Disputes

(Article 18 of Law 144/2015 of 08.09)


Under article 18 of Law no. 144/2015, of 8 September, in the case of a dispute, according to his/her area of residence, the consumer may appeal to the EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM available at:, or alternatively to the national consumer alternative dispute resolution entities, available at:

This company is not bound by adhesion or legal imposition resulting from arbitration necessary to any alternative dispute resolution entity.